We currently operate online, through virtual consultations and through select partner stockists (which you can view here). We are based in Singapore and offer in-person appointments by request. Please reach out to inquire if you are local or visiting.

All of our pieces are handmade in Singapore by our team of expert tailors and are never outsourced overseas. We personally oversee every stage of production and conduct detailed quality checks to ensure exceptional craftsmanship in every garment.

We source premium fabrics from around the world, including mills trusted by fashion’s leading luxury houses. It’s important to us to use the highest-quality materials to create truly standout, one-of-a-kind pieces.

Our Made to Order collection reimagines ready-to-wear by crafting each piece to order to be able to bring you the highest quality pieces with reduced waste. Couture features more advanced tailoring and the most premium fabrics, with elevated detailing and slight customisations available. Bespoke is our highest level of service– a fully custom, client-by-client design experience where each piece is uniquely created and no two garments are ever alike.

Yes, we offer rush orders by request. A rush fee typically applies, and we will confirm feasibility and timelines with you in advance to ensure we can meet your special occasion date.

Our expert tailors are skilled at creating garments for custom measurements and build in adjustment allowances. Our garments are designed to arrive to your specifications. However, as with any made to measure couture garment, it is typical for a final round of tailoring to ensure the absolute perfect fit.

We create every piece based on your individual measurements rather than standard sizing. You can refer to our detailed measurement guide here, and we recommend using a soft measuring tape for the most accurate results.

Please review our measurement guide first, and if you’re ordering Couture or Bespoke, we are happy to assist you with a virtual measurement consultation to ensure everything is taken accurately and confidently. Please reach out to westofsloane@gmail.com with the subject line “Measurement Consultation” to arrange.

Final fit refinements are a very normal and expected part of the couture and bespoke process. We craft each garment to your measurements with thoughtful seam allowances, allowing you to perfect the fit with a trusted local tailor of your choosing, unlike many bridal houses that require in-house alterations at set pricing.

Our typical production timeline is 9–12 weeks for Made to Order, 14–18 weeks for Couture, and 16–24 weeks for Bespoke. Each piece is handcrafted with intention, and timelines may vary slightly depending on complexity. We will always communicate clearly with you throughout the process.

Delivery timelines vary depending on your location and courier service, but most international shipments arrive within 3–7 business days once dispatched. You will receive tracking details as soon as your order ships.

We take great care to ensure each piece arrives beautifully finished; however, as with all couture and bespoke garments, some fit refinements such as small length or sizing adjustments may be needed and minor alterations are an expected part of the process. If anything feels off design or quality-wise, please reach out as we are committed to making sure you are happy with your piece.

To ensure the highest level of delivery service and packaging so that your garment makes it safely to you, we charge a flat rate of $50SGD for every order. For online orders, this will be due at checkout. For direct orders, this will be billed with your final payment.

As each garment is custom-made, we do not offer returns or exchanges. That said, your satisfaction is incredibly important to us, so please contact us if you have any concerns and we will work with you toward a solution.

International orders may be subject to import duties and taxes determined by your country’s customs regulations. These fees are the responsibility of the customer and vary by location.

Payment plans are not available for our Made to Order collections. For Couture and Bespoke, 100% of payment is due upon confirmation, however payment plans may be available upon request.

Our Bespoke service is a fully custom, client-by-client experience where each piece is uniquely designed from the ground up in collaboration with our designer. Unlike our online offerings, Bespoke involves multiple virtual consultations and a deeply personalised design journey to create something entirely one of a kind. Learn more here. 

That is absolutely no problem. The Bespoke process is collaborative, and we refine, edit, and redesign as needed until you feel completely confident and excited about your final design. We always suggest to go out into the world and try on as many dresses as you can to help refine your vision and see what suits your figure best. This has always been a huge help in streamlining the design process. 

The bespoke process typically takes 16–24 weeks, depending on fabric selection and design complexity. Rush orders may be available upon request, and timelines can be discussed in advance to accommodate your event date where possible.

As with all couture and bespoke garments, final fit refinements are a normal and expected part of the process to achieve a flawless result. Rather than requiring an in-house tailor, we allow you the flexibility to work with your own trusted local tailor at your preferred pricing, and we are happy to provide recommendations if needed.